Adam and Sabrina's troubles began when they hired a contractor to replace the roof after storm damage. After he'd finished the job, they found water leaking through the ceiling and cascading down their walls. They demanded that the contractor come back and fix his mistakes, but he sent their calls to voicemail and disappeared. Now, regular rain and melting snow continue to leak into the dining room and their toddler's bedroom causing continuous stress for Adam and Sabrina and respiratory issues for their son. John DeSilvia and his team come to their aid by redoing the roof the way it should have been done the first time.